Question 1

What is reconstitution water used for?

Accepted Answer

Reconstitution water is sterile water used to reconstitute lyophilized (freeze-dried) compounds and other laboratory substances back into liquid form for research and laboratory use.

Question 2

What is the difference between sterile and bacteriostatic water?

Accepted Answer

Sterile water is intended for single-use reconstitution. Bacteriostatic water contains 0.9% benzyl alcohol, a preservative that inhibits bacterial growth and supports multiple withdrawals from the same vial.

Question 3

Are the vials individually sealed?

Accepted Answer

Yes. Every vial is individually sealed and sterilized with a tamper-evident flip-off cap to ensure purity and prevent contamination before use.

Question 4

What vial sizes do you offer?

Accepted Answer

We carry 10ml, 30ml, and 50ml sterile reconstitution water vials, a 30ml bacteriostatic water vial, and value multi-packs. You can also order empty vials, syringes, alcohol prep pads, and a complete starter kit.

Question 5

How does ordering work?

Accepted Answer

Choose your product and quantity, fill out the order form, and you'll receive a secure invoice by email. Pay the invoice and your order ships — we never process card details directly on this site.

Question 6

What payment methods do you accept?

Accepted Answer

We send a secure invoice through Mercury's invoicing platform. You can pay via ACH bank transfer or credit card directly through the invoice.

Question 7

Is there a minimum order quantity?

Accepted Answer

There is no minimum order — you can order a single vial. For larger needs, our multi-packs and bundles offer better per-vial pricing.

Question 8

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes. Our 5-pack and 10-pack bundles are already discounted, and we can arrange custom pricing for larger recurring orders. Contact us and we'll put together a quote.

Question 9

How long does delivery take?

Accepted Answer

Orders are typically processed within 24 hours of payment. Delivery usually takes 3–5 business days within the continental United States.

Question 10

How much is shipping?

Accepted Answer

Shipping is a flat $5.99 per order, regardless of quantity, anywhere in the continental United States.

Question 11

Do you ship internationally?

Accepted Answer

Currently we ship only within the United States. If you need international shipping, contact us directly and we'll see what we can do.

Question 12

How is my order packaged?

Accepted Answer

Vials are packed in protective, temperature-conscious packaging to prevent breakage and maintain integrity in transit.

Question 13

How do you ensure quality?

Accepted Answer

Every batch is manufactured under strict sterile conditions and undergoes rigorous testing for purity, sterility, and consistency before it ships.

Question 14

What is your return policy?

Accepted Answer

Because our products are sterile medical supplies, we cannot accept returns of opened items. If an order arrives damaged or incorrect, contact us within 7 days and we'll make it right.

Question 15

Are your products intended for human use?

Accepted Answer

No. All products are sold for research use only (RUO) and are not for human or veterinary use. We do not provide medical advice or make therapeutic claims.

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